Contact Us
Questions about a product, an existing order, shipping, returns or support? Our customer service team is here to help.
How can we
help?
Whether you have a question about a Noviraryn™ product, need help with an existing order, want shipping information or need assistance with a return, our customer support team is available to guide you.
If you are contacting us about an existing purchase, please include your order number and the email address used during checkout.
Providing these details helps our customer support team locate your purchase and review your request more efficiently.
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
To help us understand the situation, please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos, where appropriate.
- A photograph of the shipping label and exterior packaging when relevant.
Once the information has been reviewed, our support team will explain the available next steps based on the circumstances of your order.
Minor differences in color, surface finish, materials or product details may occur due to lighting, display settings, production tolerances or ongoing product improvements.
Please contact our customer support team before shipping any merchandise back to us.
Do not send returns without approval. Once your request has been reviewed and approved, our customer support team will provide the appropriate return instructions.
We aim to respond to customer inquiries as efficiently as possible. Requests involving shipping carriers, payment providers, fulfillment services, return facilities or other third parties may require additional review time.
Customer service is available daily from 8:00 AM – 10:00 PM.
Clear answers.
Practical support.
Our goal is to make it easy to understand what happens next. When contacting us, providing your order details and a clear description of the issue helps our team review your request and provide more useful support.
Business & Contact Information
Official business information for Noviraryn™ and Guangzhou Yige Technology Co., Ltd.